Last updated: October 19, 2026

Damaged or incorrect item

If your cover arrives damaged, or if you receive a different design than the one you ordered, email us at info@stethocustom.ca within 10 business days of receiving your order, including:

• your order number;
• a clear photo of the item you received;
• a short description of the problem.

You don’t need to send the item back. Once your request is approved, we’ll send you a free replacement. If the design is no longer available, we’ll refund you.

Other returns

We don’t accept returns for a change of mind. Sale items are final sale.

Refunds

Refunds are issued to the original payment method. Depending on your financial institution, they may take a few business days to appear. If you haven’t received your refund after 10 business days, please email us.

Promotions

Promotions, sales and promo codes cannot be applied retroactively to purchases already made.

This policy does not limit your rights under the law, including Québec’s Consumer Protection Act.